Fairmont Empress

721 Government St, Victoria, BC V8W1W5 CA

View Map Reservations: +1-800-219-2797

4.5 Star Property Near Victoria Harbour

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Very Good

4.0/5

Based on 2542 guest reviews

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Free WiFi
Number of indoor pools - 1
Breakfast available (surcharge)
Fitness facilities
Free newspapers in lobby
Vegetarian breakfast available
Pool sun loungers

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05/03/2024 - 05/04/2024

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5 bookings in the last 48 hours

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Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

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Fairmont Empress

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Verified Reviews of Fairmont Empress

Below are the verified reviews from guests that we have booked recently:

"Perfect!"

Overall Score5.0/ 5

We had an upgraded room and the experience was perfect! A comfortable room, excellent lounge, wonderful service, knowledgeable and friendly staff! Could not have been better!

Kathy A. (Individual traveler, booked 1 room), from

02-Apr-2024 Verified Review, stayed from Thu Mar 28 to Sun Mar 31 2024 at a $497.99 average nightly rate.

"Great Location, Atmosphere, Restaurants & Indoor Pool!"

Overall Score4.0/ 5

The hotel location, atmosphere, restaurants and indoor pool were great.

Haehyun H. (Individual traveler, booked 1 room), from

20-Sep-2023 Verified Review, stayed from Sat Sep 16 to Sun Sep 17 2023 at a C$290.99 average nightly rate.

"Good Stay"

Overall Score4.0/ 5

Very big hotel. Good stay.

Mona N. (Individual traveler, booked 1 room), from

15-Aug-2023 Verified Review, stayed from Mon Aug 07 to Tue Aug 08 2023 at a $373.32 average nightly rate.

"Get Pampered!"

Overall Score5.0/ 5

A very elegant experience. Each staff member is very knowledgeable and courteous and they all know how to make you feel special. The beauty of the hotel and grounds are remarkable and the location of the hotel to the water and the city makes for a relaxing, stress free vacation. The fact that it is dog friendly was a huge bonus to us. It is truly a wonderful place to stay.

Kim S. (Individual traveler, booked 1 room), from

29-May-2023 Verified Review, stayed from Thu May 25 to Sat May 27 2023 at a $426.99 average nightly rate.

"Awesome Hotel & Service!"

Overall Score5.0/ 5

Beautiful hotel. Great location. Great staff everywhere.

John W. (Individual traveler, booked 1 room), from

17-Apr-2023 Verified Review, stayed from Wed Apr 12 to Sat Apr 15 2023 at a C$379.99 average nightly rate.

"Lovely Hotel"

Overall Score4.0/ 5

It was a wonderful experience! Posh hotel with a wonderful view. Lovely staff.

Dana N. (Individual traveler, booked 1 room), from

25-Mar-2023 Verified Review, stayed from Tue Mar 21 to Thu Mar 23 2023 at a $248.99 average nightly rate.

Summary of Verified Reviews

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Property Description

Fairmont Empress is in the heart of Victoria, within a 5-minute walk of Maritime Museum of British Columbia and Victoria Bug Zoo. This eco-certified hotel is 0.2 mi (0.4 km) from British Columbia Parliament Building and 0.3 mi (0.4 km) from Victoria Harbour.

Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Greater Victoria Visitors & Convention Bureau - 0.1 km / 0.1 mi
Miniature World - 0.2 km / 0.1 mi
Maritime Museum of British Columbia - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.3 km / 0.2 mi
Bay Centre - 0.3 km / 0.2 mi
Thunderbird Park - Royal BC Museum - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Conference Centre - 0.4 km / 0.2 mi
Victoria Harbour - 0.5 km / 0.3 mi
Helmcken House - 0.5 km / 0.3 mi
Legislative Assembly of British Columbia - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.5 km / 0.3 mi
Bastion Square - 0.6 km / 0.3 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.8 km / 16.6 mi
Roche Harbor, WA (RCE) - 81.3 km / 50.5 mi
Friday Harbor, WA (FRD) - 68 km / 42.2 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 65.9 km / 40.9 mi

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22604 square feet (2100 square meters) of space consisting of conference space and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Green Sustainability

Fairmont Hotels & Resorts was founded on an enduring connection to the land and communities where we do business. In 1990, our Canadian hotels pioneered the Green Partnership program—a comprehensive commitment to minimizing our hotels’ impact on the planet, which was accompanied by a guidebook on sustainable best practices in the lodging industry. This green philosophy has grown to become a core value of our company.The Fairmont Green Partnership program allows our eco-friendly hotels to meet and exceed guest expectations of operational sustainability. It focuses on improvements in waste management, sustainability, and energy and water conservation at our properties, and innovative community outreach programs involving local groups and partnerships.Through operational improvements, environmental benefits are realized, often through reduced utilities consumption and best practices. Our green resorts' sustainability efforts encompass everything from recycling and organic waste diversion in the hotel’s kitchens to retrofitting energy-efficient lighting. They also include such activities as redistribution of household goods and food to those in need, purchasing green power and employing sustainable energy technology.Our joint hotel and community projects—known as Eco-Innovation signature projects—are designed to concentrate our efforts to “think globally and act locally.” These projects offer unique travel experiences that encourage guest interaction and learning; examples include clean air awareness in California, coral reef protection in Hawaii, and international efforts in the conservation of endangered species, such as North Atlantic right whales, peregrine falcons and sea turtles. We are also involved in efforts to address deforestation and river conservation, as well as green space and trail development.Fairmont also believes in sharing the stewardship message. We continue to work with partners and associations such as the United States Environmental Protection Agency (ENERGY STAR® program), the Hotel Association of Canada (Green Key Eco-Rating Program) and the Pembina Institute for Appropriate Development. Most recently, Fairmont has joined the World Heritage Alliance, an industry-leading initiative that was jointly formed by Expedia® and the United Nations Foundation to promote sustainable tourism and awareness of World Heritage sites and communities. Beyond highlighting our commitment to the environment, these affiliations help promote unique Fairmont eco-experiences and share Fairmont’s vision as we strive towards sustainable tourism and responsible travel practices.

Amenities / Features

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 19
Renewable energy source - solar
Grey water recycling system
Sailing nearby
Free WiFi
Number of bars/lounges - 1
Number of spa tubs - 1
Number of indoor pools - 1
Assistive listening devices available
Water skiing nearby
Bicycle rentals nearby
Tours/ticket assistance
Ferry terminal shuttle (surcharge)
Cruise terminal shuttle (surcharge)
All property's electricity comes from renewable sources
Comprehensive food waste policy
Energy-saving switches
Eco-friendly toiletries
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
Vegetarian menu options available
Multilingual staff
Electric car charging station
Breakfast available (surcharge)
Laundry facilities
Elevator
Fitness facilities
Locally-sourced food on site (80% or more)
Sustainability/community reinvestment (10% revenue or more)
Bicycle rentals on site
Organic food
Showcase for local artists
Banquet hall
Ballroom
Wheelchair accessible
Humane animal treatment
Vending machine
Locally-owned & organized tours & activities
Express check-in
Picnic area
Garden
Free newspapers in lobby
Wedding services
Water-efficient showers only
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk

Year Built - 1908
Total number of rooms - 431
Number of floors - 8

Professional property host/manager
LGBTQ friendly
Green Key Global
No cribs (infant beds) available
No rollaway/extra beds available
Biosphere

Personal motorized watercraft on site
Scooter/moped rentals nearby
Housekeeping on request
Terrace
Hair salon
ATM/banking
Concierge services
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Comprehensive recycling policy
Vegetarian breakfast available
Biodegradable/compostable stirrers
No single-use plastic straws
No single-use plastic soda bottles
No single-use plastic stirrers
Conference space size (meters) - 2100
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
Limo or town car service available
No single-use plastic water bottles
Designated smoking areas
Golf lessons available nearby
Water dispenser
Ecotours nearby
Coffee/tea in common areas
Mountain biking nearby
Wheelchair accessible (may have limitations)
Food and water bowls
Meeting rooms
Change of bed sheets (on request)
Windsurfing nearby
Spa treatment room(s)
Health club
Change of towels (on request)
Full-service spa
Number of restaurants - 2
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Sauna
Hiking/biking trails nearby
Steam room
Kayaking nearby
Self parking (surcharge)
Conference space
Valet parking (surcharge)
Pool sun loungers
Conference space size (feet) - 22604
24-hour business center

Airport & Shuttle Information

Victoria International Airport is 25 minutes from the hotel; Airporter Shuttle Service departs every 20 minutes & cost is $13. CAD each way; Taxi approx. $35. one way.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast is not included in room rates, please join us in Q at the Empress for breakfast a la carte.

Pet Friendly?

Maximum number of pets per room 2

Pets allowed (no fees)

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pets welcome except on hypo-allergenic floor. No pet fees.

Parking Info

33.00 per day for over night self-parking and 45.00 for over night valet parking

Internet / WiFI

Internet in guestrooms is complimentary.

Misc Fees / Policies

Fee for full breakfast: approximately CAD 20–40 for adults, and CAD 10–20 for children
Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
Self parking fee: CAD 35.00 per day (in/out privileges)
Valet parking fee: CAD 49.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pool access available from 5:00 AM to 11:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Cleaning Policies

Physical distancingHand hygiene, including proper handwashing & hand sanitizer stationsMandatory screening for all guests and employees, which may include a temperature checkMasks provided to all guests and worn by all employeesIncreased cleaning & disinfecting frequency, with continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19COVID-19 awareness, education & trainingFormal cleaning & disinfecting audit program

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Fairmont Hotels

Offer a wide range of properties from historic hotels, elegant resorts, and modern city centered locations
The Fairmont President's Club is a guest recognition program where members can get special benefits such as free high-speed internet service, Fairmont fit athletic wear, use of golfclubs in certain locations, a members-only reservation line making it faster and easier to check-in/check-out, and other exclusive offers. The best part of the program is that its free to join
Fairmont also has a Green Partnership Program helping to reduce the amount of energy, water, and waste used
Luxury amenities at these propertiesinclude the Willow Stream Spas, to unwind and relax, golf and ski resorts for sport enthusiasts, specialized cocktails, and wonderful boardroom and meeting space facilities

The Fairmont Hotels highlights above are subject to change without notice.