Our Hotel Planner Expert Reviews of Hilton New Orleans / St. Charles Avenue
Our expert planners periodically visit and review the hotels we represent in person. "History Through Architecture"
Overall Score4.0/ 5
The Hilton St. Charles was once the home of the Masonic Lodge of New Orleans. As such, there is beautiful masonry and a fusion of rich styles throughout the property. When you arrive at the building, you should spend several minutes studying the meticulous detail carved into the facade. Inside, the original floors, panels and ceilings hint at the nuances of a genteel era while being kept up to date with newer furnishings. This hotel is designed to host parties, meetings, weddings...any function that you can conceive can be accommodated. It even has a chapel on site. Secret doors and hidden staircases will intrigue...if you care to ask one of the veteran staff. Double rooms are unusually spacious. Suites contain separate whirlpool tubs and showers. All rooms provide various degrees of city views. This hotel is a fascinating slice of New Orleans history.
Michele P from
10-Sep-2013 Verified Review
Verified Reviews of Hilton New Orleans / st. Charles Avenue
Below are the verified reviews from guests that we have booked recently:
"Great Customer Service!"
Overall Score5.0/ 5
Picking up granddaughter from MSY in middle of night. Last thing I wanted to do was go to New Orleans but thanks to Hilton/Saint Charles Ave. and the great people there, especially Anngel, my dreaded trip was turned into a very pleasant experience! Thank you Hilton and thank you Anngel!
Brad P. (Individual traveler, booked 1 room), from
24-May-2023 Verified Review, stayed from Wed May 24 to Thu May 25 2023 at a $263.99 average nightly rate.
"Beautiful Hotel in Great Location"
Overall Score4.0/ 5
The hotel was very beautiful. It was about 15 min. walk from French Quarter or six min. Uber ride. The room was clean.
Breanna I. (Individual traveler, booked 1 room), from
15-May-2023 Verified Review, stayed from Fri May 12 to Mon May 15 2023 at a $208.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Hilton New Orleans / st. Charles Avenue
- 4.1 of 5Overall
- 4.0 of 5Amenities
- 5.0 of 5Location
- 4.3 of 5Cleanliness
- 4.3 of 5Comfort
- 4.2 of 5Condition
- 4.5 of 5Neighborhood
- 4.3 of 5Service
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Property Description
The Hilton New Orleans St Charles Hotel is a 4-Diamond; boutique hotel is centrally located within walking distance to all that is New Orleans in the Downtown/Central Business District of the city. The hotel, originally constructed in 1926 was the Grand Lodge of the Louisiana Masonic Temple. Touches of the original craftsmanship and architecture are evident throughout the hotel. Our magnificent ballrooms and meeting rooms were originally lodge halls to the Masons and have been meticulously restored. Upon your arrival you will be overwhelmed by the elaborate trim façade of our archway entrance and the clanging bell of the St. Charles Avenue Street Car. Enjoy ornate marble that finishes the hotel’s entrance and the original doors that still open onto St. Charles Avenue. We are proud to be a member of the distinguished Historic Hotels of America.Our great location allows us the opportunity of accommodating everyone’s interests. We are a few short blocks away from the excitement of the world famous French Quarter. You will be close enough to delight in the revelry of the Quarter but far enough to enjoy a peaceful night’s sleep as you dream of your New Orleans experiences. The Hilton St Charles places you within walking distance to the exciting nightlife, some the city’s finest restaurants and entertainment venues. The St Charles Streetcar boards right outside our doors and will take you to the Garden District where you can experience grand, historic homes of the uptown elite. All of our guests will enjoy this outstanding location as their starting point to the many experiences New Orleans has to offer.Renovated in the Fall of 2014, the hotel features 252 newly, appointed guest accommodations and 24 suites. Our services include valet parking, business center, state of the art fitness facility, valet dry cleaning.The guest room amenities are endless, starting with the Hilton Serenity Bedding with down duvet and pillows, large work area desk with ergonomic chair, mini-refrigerators, coffee/tea maker, HS wireless internet service, in-room safes, iron and ironing board, two-line phone with voice mail and of course in-room dining is available.Should you be looking to host a meeting or social event, our elaborate ballrooms, intimate boardrooms or the spectacular Grand Chapel can be an ideal setting with over 10,000 square feet of versatile conference space available in the hotel. We also invite you to experience the award-winning food and beverage services at Luke. Our guests will enjoy the cuisine of Chef John Besh, winner of the prestigious James Beard Award. Luke's creole inspired cuisine offers items from their own farm, all of the menu items are organic and fresh. Join us at the Hilton New Orleans St Charles Avenue, where “southern hospitality” is our style! We invite you to make our home…your home when your travels bring you to New Orleans and enjoy our award winning service, superb location and outstanding guest accommodations.
Green Sustainability
Skip housekeeping for Hilton honors points
Amenities / Features
Airport & Shuttle Information
Louis Armstrong International is 13.5 miles and 25 minutes from the hotel. Round trip shuttle service provided by the city is $38.00 per person. Taxi service is $33.00 one-way for 1-2 ppl.
Local Shuttle Info: The famous and legendary New Orleans original Streetcar stops right in front of our hotel. We do not offer a shuttle service
Breakfast Information
Breakfast is available a la carte in Luke Restaurant. Pricing varies from $15-$25.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Pets are welcomed, pet deposit is required - non-refundable.
Parking Info
Valet parking is available at $45 per night, includes 24- hour access with in and out privileges. Prices are subject to change without notice.
Internet / WiFI
Standard WIFI is complimentary to groups, which represents a savings of $12.95 + tax per day.
Misc Fees / Policies
- Fee for full breakfast: approximately USD 20–30 per person
- Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
- Fee for in-room wired internet: USD 12.95 per night (rates may vary)
- Valet parking fee: USD 52 per night (in/out privileges)
- Pet deposit: USD 100.00 per stay
- Pet fee: USD 250 per pet, per stay
- Service animals are exempt from fees
- Late check-out fee: USD 100 (subject to availability)
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Hilton CleanStay compliant.
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Contactless check-in is available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
About Hilton Hotels and Resorts
- Bed & Breakfast Packages for two at select locations
- Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
- Pre-arrival planning services
- Pet Friendly Program
The Hilton Hotels and Resorts highlights above are subject to change without notice.
